On these pages you will find the answers to the questions that are most frequently asked by our passengers:

BEFORE FLIGHT

-                General questions

-                Booking tickets

-                Buying tickets

DURING THE FLIGHT

-                Checking your baggage for flight

-                Hand baggage

-                Items not allowed to be carried on board

-                Smoking on board

-                In-flight sale

AFTER FLIGHT

-                Lost baggage

-                Damage to your baggage

BEFORE FLIGHT

General questions

Where does JAT fly and what are the prices?
JAT Airways operates to various destinations in Europe, Africa and Asia. Ticket prices vary depending on the chosen destination, seat availability, length of stay and passenger age. You may find all relevant information on our web site or by contacting one of our offices or your nearest travel agent.

Does JAT have a Frequent Flyer Programme?
Yes. JAT has a programme for its loyal passengers, called One Flight More. For more information on this programme click here.

Do I need a visa?
It depends on the nationality stated in your passport and on the category of passport you hold. You can get more information on the countries that require visas in the section dealing with visa matters on our web site. Just to be on the safe side, we highly recommend that you refer to the local embassy of the country you intend to travel to. We would like to emphasise that it is passenger’s responsibility to ensure that he/she has got valid documentation.

The validity of my passport is about to expire soon. Can I still travel?
It is preferable that you secure the validity of your passport prior to your trip (some destinations require that your passport be valid for a definite period of time). Contact the nearest local embassy of the country you intend to travel to for the latest updates on visa requirements.

If I am in transit in Belgrade, may I leave the airport?
It depends on the nationality stated in your passport as well as on the category of passport you hold. If you wish to leave the airport while in transit, you must ensure you hold a valid documentation to enter Serbia & Montenegro.

 
What is the difference between various classes?
The difference between various classes is in the level of service extended. For instance, Business Class passengers may enjoy a richer variety of meals; they may take more luggage on board, have a more comfortable seat, have advantages when checking-in and relax in separate waiting lounges at majority of airports.

I want to travel with my baby. Are there any facilities for passengers who travel with babies?
A child up to the age of 2 is regarded an infant. Children will have the constant attention of our personnel. You may take a folding baby carriage into the cabin and, when booking your tickets, you may request special meal for children. An infant is entitled to 10 kilos of luggage free of charge. On long-haul services there are attachable baby chairs (DC-10 aircraft), which you may request when booking your flight.

May I travel if I am pregnant?
Yes, you may travel when pregnant. If you intend to travel after the 28^th week of your pregnancy (7 months), it is necessary that you inform our personnel of your condition. For the benefit of your safety, it is also necessary to obtain the approval from your GP to travel.

 
May my child travel on JAT services alone?
Yes. If your child is under the age of 12, he/she may travel alone and will be regarded as unaccompanied minor. For children younger than 5 (7 on long haul flights) the service of an escort hostess must be pre-arranged. The youngest child permitted for unaccompanied air travel (with JAT escort hostess) is 1 month old infant. Please note that different fare and booking procedures apply for unaccompanied minors. For more information please contact the nearest JAT representative office.

In what cases is an escort required during the journey?
An escort hostess is required for children under 5 (7 on long-haul flights). JAT provides an escort (a stewardess) whose only task during the flight is to take care of the child. Parents will have to purchase a one way ticket for the escort. An escort may also be necessary for a disabled person. This is to be determined by a JAT physician.

Does JAT require medical records of passengers with health problems who require special treatment?
In most cases we do not. Medical records are necessary only in cases when there is an assumption that flying may aggravate the passenger's state of health. In especially complex situations, JAT physician require additional information on the health status of the passenger. Such passengers will have all the attention of our personnel during flight but it is necessary to inform our staff about the nature of their illness while making the reservation.

I have mobility problems. What facilities are available at the airport and in the aircraft?
It is necessary that you explain to us your condition when booking the flight. Assistance is determined depending on the level of your ability to move. In milder cases, a wheelchair will wait for you at the check-in desk and you will be taken to the gate. You will enter the plane by yourself. In more serious cases, if it is a problem for you to get onto the plane, you will be taken on board the plane by a special wheelchair. In the gravest cases of total disability, you may travel only upon the approval of a JAT physician who is to determine whether an escort is needed.

What facilities are available for passengers who cannot easily manage by themselves?
Our personnel will meet passengers over 80 years of age or those who cannot speak the language of the country at the airport of transit and assist them in transferring to another flight. It is necessary that you request this facility when booking your flight.

May a guard dog/seeing-eye dog escort the passenger into the cabin?
Yes it may. Regardless of its size, the dog guiding the blind passenger is allowed into the cabin provided it has a short leash and a muzzle.

 
I have extra questions. Where can I get the additional information?
You can find general information on our website, or by contacting any of our representative offices worldwide.

Booking tickets

May I consult your timetable and current prices without making a reservation?
Yes. You may view our timetable and fares informatively at any time and thus become acquainted with our latest offers.

 
How long in advance may I book my flight?
You may book your flight 360 days in advance.

Is it necessary to confirm and check my reservation a few days before my flight?
Yes it is necessary that you reconfirm and check your reservation 24 hours prior to your flight, since changes may have occurred due to different reasons. This, especially, is a case if a longer period of time has elapsed between the time of making your reservation and the actual flight.

What is the charge for cancelling a reservation?
Cancelling your reservation without buying the ticket is not subject to any penalties. However, before you buy your ticket, it is advisable that you well understand the conditions of carriage. Penalties may apply for cancelling the reservation of your existing ticket. We reserve the right to cancel your reservation if you cannot buy the ticket in a designated period of time.

May I ask for a specific seat after I have made the reservation?
Yes. You may request a specific seat but not later than 48 hours before departure. After that, your seat will be allocated when you check-in to the flight.

If my flight was cancelled, what is the procedure I should follow to get a refund?
You should contact your local JAT representative office or an authorised travel agent who you had bought your ticket with. They will explain to you the refund procedure.

May I require a specific kind of meal on my flight or any other service?
Yes. When making your reservation you may ask for the kind of meal or service you wish to have on the flight in accordance with the offer presented to you.

Are there any special in-flight meals for children and babies that can be ordered in advance?
Yes. There are special meals for children and you can request them when booking your flight.

Buying tickets

What are the methods of payment for the ticket?
The methods of payment are: cash, credit / debit card, bank transfer or cheque.

Are airport taxes included in the price of my ticket?
At the majority of airports the airport tax is included in the price of the ticket. At some airports you will be asked to pay the tax on the spot. We suggest that you check this information before making your reservation.

Are elderly passengers entitled to a discount and how much is it?
Elderly passengers over 60 years of age are given a 20 % discount, depending on their destination, dates of travel and type of fare. For more details you should contact the nearest JAT representative office.

May I get a refund for an unused ticket?
If you have booked and bought your ticket with JAT, you should bring the ticket to the nearest local JAT representative office and file a request for refund. The refund will be made according to the terms and conditions under which the ticket was bought.

I have lost my ticket. What should I do?
You should immediately contact the nearest local JAT representative office. You will be asked to complete a statement of indemnity for lost document upon which a report will be made on how the ticket was lost. You will be offered to buy a new ticket while the old one will be declared null and void. The money you paid will be refunded if the lost ticket had not been realized on any flight within the following six months. Alternatively, you can pay a fixed non-refundable fee of EUR 100 and obtain a ticket for your journey.

DURING THE FLIGHT

Checking your baggage for flight

How much time before departure should I plan to arrive at the airport?
We advise you to check-in on time, so that we can most efficiently take over your baggage, run all the checks and arrange for boarding. You are required to be at the airport at least 1.5 hours before departure for the domestic flights, 2 hours for the European flights and 2.5 hours for the intercontinental flights.

When is the latest I may hand in my baggage before departure?
You should bear in mind that check-in desk closes 30 minutes prior to departure. After that, you will not be allowed to hand in your baggage, nor board the flight.

Can I check my baggage to my final destination?
Yes, you can check your baggage to your final destination, regardless of your changing aircraft and carriers on the route, if it has been mutually agreed by the carriers and if you do not make a stopover longer than 24 hours.

What are the restrictions on the checked baggage?
The weight of the baggage to be checked and carried free of charge is as follows:
- 30 kg for carriage in Business Class
- 20 kg for carriage in Economy Class
- 10 kg for children up to 2 years of age (infants)

What happens if my baggage exceeds the allowed weight?
If your baggage exceeds the allowed weight, each kilo above the permitted weight is regarded as an excess baggage for which you are required to pay a fee at the check-in desk according to the specified rate. You can get more details at the nearest local JAT representative office.

Hand luggage

What are the restrictions for the hand luggage to be taken into the cabin?
You may take one bag per person up to 10 kilos in weight. Maximum size of such bag (length + width + height) can be up to 115 centimetres.

May I take musical instruments into the cabin?
Yes. Musical instruments can be taken into the cabin provided their dimensions and package are in accordance with JAT standards. The carriage of larger musical instruments should be notified in advance, since the special approval must be obtained and a separate seat booked.

May I bring my pet with me into the cabin?
Yes. If your pet is up to 10 kilos in weight (including the appropriate cage or basket) you will be allowed to take it into the cabin. You should notify our staff while making the reservation since this service has to be pre arranged. You are required to obtain the necessary documentation for the carriage of your pets.

May I use my CD player, mobile phone and laptop in the cabin?
No. For your own security and the security of other passengers, you may take but not use this electronic equipment into the cabin because it can adversely affect the performance of the electronic system and instruments of the aircraft.

May I take a baby carriage into the cabin as my hand baggage?
You may take into the cabin only a folding baby carriage.

Items not allowed to be carried on board

Which items can not be carried either in hand baggage or in the checked baggage?
For the protection of ourselves and other passenger on board, the following items are not permitted to be taken on board: easily flammable and explosive materials, gases, ammunition, flammable liquids, acids, matches in larger quantities and poisonous, infectious and radioactive items/materials. Such materials may be carried only as cargo and under strictly defined conditions. For the full list of restricted items please click here.

Smoking on board

Which flights are non-smoking?
Smoking is not allowed on any JAT Airways flights.

In-flight sale

Where may I find a list of the articles sold on board?
For the full assortment of articles sold on board on JAT flights click here. Alternatively, consult our in-flight magazine JAT Review.

How can I pay on board?
You can pay cash or by credit card.

AFTER FLIGHT

Lost baggage

What can I do if my baggage has not arrived?
If you find that your baggage has not arrived please contact our LOST AND FOUND SERVICE at the airport where a lost baggage report will be made. You should stay in contact with this service until your problem has been resolved.

Damage to your baggage

What should I do if my baggage arrived damaged?
If you find that your baggage has been damaged, contact our LOST AND FOUND SERVICE at the airport. They will make a property irregularity report for you. On the basis of that report, you will be referred to our Claims Department for compensation.